Understand your enquiry
Clarify the practical support you need and how you prefer to communicate.
Our process
From your first question to your return home
Your path to care, with a clear plan and individual support.
Prepare the records
With your consent, agree on the records and a secure transfer channel. Arrange translation if required.
Identify suitable hospitals
Match the enquiry with the institution’s confirmed specialty and review arrangements.
Submit the hospital enquiry
Send the agreed records to the selected specialists once the required consents are in place.
Receive the response
The hospital confirms whether it can accept the case and may request more information. Timing depends on the institution.
Agree on the plan and costs
Separate preliminary hospital costs, coordination services and travel. The programme may change after assessment.
Coordinate travel
Agree on dates, entry documents, accommodation and support. Fitness to fly is discussed with your doctor.
Support your stay
Help with scheduling and communication. The medical institution provides all investigations and treatment.
Coordinate after your return
Help obtain discharge records and coordinate follow-up questions with the treating specialists.
YOUR FIRST STEP
You don’t have to navigate this alone.
Tell us what kind of practical support you need. We will start with your circumstances.
Find a hospital
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